Returns, Refund or Cancellation Policy
Our returns, refund and canellation policies are pretty simple.
You may be entitled to a refund under the Australian Consumer Law for items you purchase from Southtrade International if the item is:
- faulty and the fault or defect was not pointed out to you before you purchased it or would not have been apparent to you when you inspected the goods before purchase.
- significantly different from the photo or description on the website.
- substantially not fit for its purpose (meaning that the item does not do what you reasonably expected it would), and can’t easily be fixed within a reasonable time; or unsafe.
- AND you return the item within a reasonable time after purchase and provide Southtrade International with proof of purchase, such as your original invoice or bank statement. If there is a major failure with the item, you may choose a refund or exchange. If the failure is minor, we may repair the item within a reasonable time (or, at our discretion, replace or refund the item).
- No refunds for change of mind
Where an item is damaged through misuse or abnormal use, Southtrade International will not provide a refund, exchange or repair… sorry.
We’re all human and realise that sometimes mistakes get made! If we make a mistake, then we’re happy to rectify the issue. Southtrade International will pay for the return and send you the original item that was purchased.
For returns, please send a message to [email protected] with all details of the item, any photos of faults and reason for return.
Please return to 4/12 Tasman Way, Byron Bay, NSW, 2481. Attention Fireball Merch team. We’ll even cover the cost of the return, but you need to send us a photo of and keep the receipt.
Any order cancellation must be done within 12 hours of purchase. Please send a message to [email protected] with all details of the purchase.
Change Of Mind Returns
For change of mind returns, items must be returned in the same condition as they were delivered. Change of mind returns, need to be sent within 14 days of receiving the goods, and shipping will not be paid by Southtrade International.